Terms of Service
1. Definitions
"Service" means the MyCoach mobile application, website mycoach.fitness, and all related features. "Operator" means the operator of the MyCoach service, reachable at support@mycoach.fitness. "User" means any individual who creates an account. "Coach" and "Athlete" refer to the respective account types within the Service. "Paddle" means Paddle.com Market Ltd, the Merchant of Record for all subscriptions.
2. Acceptance of Terms
By registering an account, downloading the app, or accessing any part of the Service, you confirm that you have read, understood, and agree to these Terms of Service (including the Refund and Cancellation Policy in Section 5.6) and our Privacy Policy. These Terms constitute a legally binding agreement between you and the Operator.
Where you are a consumer resident in the European Union, EU consumer protection law applies. Nothing in these Terms limits or excludes your statutory consumer rights.
3. Eligibility
- You must be at least 16 years of age to use the Service. If you are between 16 and 18 years of age, you confirm that you have obtained consent from your parent or legal guardian to use the Service and that they have read and agree to these Terms on your behalf.
- You must provide accurate, current, and complete information when registering.
- You may hold only one account per person.
- Accounts are personal and non-transferable.
- You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at support@mycoach.fitness if you suspect unauthorised access.
4. Description of the Service
MyCoach is a software-as-a-service (SaaS) fitness coaching platform that enables:
- Coaches to create training plans, assign workouts, monitor athlete progress, and communicate via real-time chat.
- Athletes to log workouts, track performance metrics (distance, pace, heart rate, cadence, elevation), view analytics, and communicate with their coach.
- Integration with third-party fitness platforms and devices via authorised API connections.
- AI-generated coaching suggestions based on individual training history.
- Push notifications for workout reminders and coach/athlete messages.
The Athlete account is free of charge. The Coach account is provided as a paid subscription ("Subscription") as described in Section 5, with a free trial period as described in Section 6.
5. Subscription, Payment, and Billing
5.1 Plans and Pricing
The Service offers Monthly and Annual subscription plans for Coach accounts. Athlete accounts are free of charge. Current pricing is displayed on the pricing page and within the app at the time of purchase. All prices include applicable VAT where required by law.
5.2 Paddle as Merchant of Record
All payments are processed by Paddle.com Market Ltd (Judd House, 18–29 Mora Street, London, EC1V 8BT, UK), which acts as the Merchant of Record for all Subscriptions. This means Paddle is the seller of record for tax and legal purposes. When you purchase a Subscription, you enter into a transaction with Paddle subject to Paddle's Terms of Use. Any questions about invoices, charges, or payment processing should be directed to Paddle support.
5.3 Auto-Renewal
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You will be charged using the payment method on file with Paddle. You can cancel at any time via your account settings; cancellation takes effect at the end of the current billing period.
5.4 Price Changes
We reserve the right to change subscription prices. We will provide at least 30 days' advance notice of any price increase via email and/or in-app notification. Continued use after the new prices take effect constitutes acceptance. If you do not accept a price change, you may cancel your Subscription before it takes effect.
5.5 Taxes
Paddle is responsible for calculating and remitting applicable taxes (VAT, GST, etc.) as Merchant of Record. The displayed price is the final price you pay.
5.6 Refund and Cancellation Policy
Right of Withdrawal (EU Consumers)
If you are a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days of purchase without giving a reason, in accordance with Directive 2011/83/EU. To exercise this right, notify us at support@mycoach.fitness with a clear statement of withdrawal within the 14-day period. If you have used the Service during the withdrawal period, you may be charged a proportionate amount for the Service consumed up to that point.
Cancellation
You may cancel your Subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you will retain access until then. No partial refunds are issued for unused days within a billing period.
Refunds Outside the Withdrawal Period
After the 14-day withdrawal period, Subscriptions are generally non-refundable. However, refunds may be granted at the Operator's discretion in exceptional circumstances, such as extended service outages directly caused by the Operator. All refund requests should be sent to support@mycoach.fitness.
Refunds for Operator-Initiated Termination
If we terminate your account for reasons other than your breach of these Terms, you will receive a pro-rata refund for the unused portion of any prepaid billing period.
Refund Processing
All refunds are processed through Paddle as Merchant of Record and returned to the original payment method. Processing may take 5–10 business days depending on your bank or payment provider.
6. Free Trial
New Coach accounts receive a 7-day free trial with full access to all Coach features. No payment method is required to start the trial. At the end of the trial period, access to Coach features is suspended until you purchase a Subscription. Your data is retained and becomes accessible again upon subscribing. Trial eligibility is limited to one per person. Athlete accounts are always free and are not subject to trial limitations.
7. Beta Features
We may offer beta, preview, or experimental features ("Beta Features") at our discretion. Beta Features are provided "as is" without warranties, may be unstable or incomplete, and may be modified or discontinued at any time without notice. Your use of Beta Features is voluntary and at your own risk. We may collect additional usage data from Beta Features to improve the Service.
8. Your Feedback
If you submit suggestions, ideas, feature requests, or other feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, non-exclusive, royalty-free, worldwide licence to use, modify, and incorporate the Feedback into the Service without obligation of compensation or attribution. You are not required to provide Feedback, and we are not obligated to implement any Feedback received.
9. Intellectual Property and Content Licensing
All rights, title, and interest in and to the Service — including the software, design, text, graphics, logos, and AI models — are owned by or licensed to the Operator and are protected by intellectual property law. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service solely for your personal or professional coaching/training purposes in accordance with these Terms.
You may not copy, modify, distribute, sell, sublicense, reverse engineer, decompile, or attempt to derive the source code of any part of the Service.
Your data remains yours. You retain ownership of all workout data, training plans, and content you create or upload. You grant the Operator a non-exclusive, worldwide, royalty-free, sub-licensable licence to store, process, display, and transmit your content solely as necessary to provide the Service to you and to users you share it with (e.g. your coach or athletes). This licence exists only for the duration of your account; upon account deletion, it terminates except for content already shared with other users who have not deleted their accounts.
For aggregated, anonymised, and non-identifiable data derived from your usage (e.g. aggregate statistics about training trends), the Operator retains a licence to use such data for product improvement and research purposes, as this data cannot be traced back to you.
9.1 Claims of Intellectual Property Infringement
If you believe that content available through the Service infringes your intellectual property rights, please notify us at support@mycoach.fitness with: (a) a description of the copyrighted work; (b) identification of the infringing material; (c) your contact information; (d) a statement of good faith belief; and (e) a statement under penalty of perjury that the information is accurate and you are authorised to act on behalf of the rights holder. We will respond in accordance with applicable law, including the EU Digital Services Act and Polish copyright law.
10. User Conduct and Prohibited Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of applicable law
- Impersonate any person or entity or falsely represent your affiliation
- Upload or transmit content that is defamatory, obscene, harmful, or infringes third-party intellectual property rights
- Attempt to gain unauthorised access to other users' accounts or data
- Reverse engineer, decompile, or disassemble any part of the Service
- Use automated tools (bots, scrapers) to access or collect data from the Service
- Interfere with or disrupt the integrity or performance of the Service
- Resell or sublicense access to the Service
11. Third-Party Integrations
The Service may integrate with third-party fitness platforms and devices via their APIs. These integrations are subject to the terms and privacy policies of those third parties. The Operator is not responsible for the availability, accuracy, or content of third-party services. Connecting a third-party service is optional and can be revoked at any time from within the app. A list of currently available integrations is maintained within the app.
12. AI Coaching Features and Risks
MyCoach includes AI-generated training suggestions, performance analysis, and coaching insights. By using AI features, you acknowledge and accept the following:
- AI suggestions are generated by machine learning models and may be inaccurate, incomplete, or unsuitable for your specific circumstances.
- AI-generated content does not constitute medical, physiological, or professional coaching advice. Always consult qualified professionals before making health or training decisions.
- The Operator is not liable for any injury, health consequences, or training setbacks arising from following AI-generated suggestions.
- AI features may change, improve, or be discontinued as models are updated.
- Your training data is used to personalise recommendations within your account only. It is not used to train general-purpose AI models shared across users.
13. Disclaimers and Warranties
To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. The Operator does not warrant that the Service will be uninterrupted, error-free, or free of viruses. This does not affect statutory rights you may have as a consumer.
14. Limitation of Liability
To the maximum extent permitted by law, the Operator's total aggregate liability to you for any claim arising out of or relating to the Service or these Terms shall not exceed the total fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.
The Operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, even if advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
15. Indemnification
You agree to indemnify and hold harmless the Operator from and against any claims, damages, losses, and costs (including reasonable legal fees) arising from your violation of these Terms, your misuse of the Service, or your infringement of any third-party rights.
16. Termination
16.1 Termination by You
You may cancel your Subscription and close your account at any time. Cancellation takes effect at the end of the current billing period. Account deletion can be initiated from within the app. Upon deletion, your personal data will be erased in accordance with our Privacy Policy.
16.2 Termination by the Operator
We may suspend or terminate your account immediately, without prior notice, if you materially breach these Terms, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Service ceases immediately. We will provide a pro-rata refund for unused prepaid periods where termination is not caused by your breach, in accordance with Section 5.6 of these Terms.
17. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Poland. EU consumer law applies where it provides greater protection than Polish law. Disputes shall be submitted to the exclusive jurisdiction of the courts of Warsaw, Poland, unless you are a consumer in another EU member state, in which case you may also bring proceedings in your local courts.
As an EU consumer, you may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
18. Changes to These Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or in-app notification before the changes take effect. If you do not accept the revised Terms, you may cancel your Subscription before the effective date. Continued use after the effective date constitutes acceptance of the updated Terms.
19. Service Availability
While we strive to maintain high availability, the Service is not guaranteed to be available at all times. We may perform scheduled maintenance, during which the Service may be temporarily unavailable. Where reasonably practicable, we will provide advance notice of planned maintenance via in-app notification or email. We are not liable for any downtime, whether planned or unplanned, to the extent permitted by applicable law.
20. Force Majeure
The Operator shall not be liable for any delay or failure to perform obligations under these Terms caused by events beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications failures, cyberattacks, or third-party service provider outages. The affected obligations are suspended for the duration of such event.
21. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. The Operator may assign these Terms, in whole or in part, to any successor or affiliate in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, provided the assignee agrees to honour these Terms. We will notify you of any such assignment.
22. Notices
Legal notices from the Operator to you will be sent to the email address associated with your account or displayed via in-app notification. Notices are deemed received 24 hours after being sent by email, or immediately when displayed in-app. You are responsible for keeping your email address up to date. Notices from you to the Operator should be sent to support@mycoach.fitness.
23. Severability and Waiver
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
24. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Operator regarding the Service and supersede all prior agreements.
25. Contact
For questions about these Terms: support@mycoach.fitness.